Material aspects of the reporting

  • 3-1
  • 3-2

The starting points for the process of selecting material aspects of reporting in this Report are:

  • Johnson & Scholes matrix (Stakeholder mapping) developed as a result of stakeholder mapping, prepared in the fall of 2022,
  • AA1000 Stakeholder Engagement Standard – 2015 Edition (the co-called AA1000 SES standard) and the European Commission’s Communication on reporting non-financial information (non-financial reporting methodology) (2017/C 215/01)

In cooperation with the experts from the AGH University of Science and Technology and the Institute of Accounting and Taxes, the process of selecting material aspects of reporting was carried out by TAURON Group, with the involvement of the key (external and internal) stakeholders, identified in the Johnson & Scholes matrix.

In accordance with the market analysis principles and the AA1000 SES standard, the process of defining the material aspects of reporting was composed of:

  • • quantitative research – surveys,
  • qualitative research – workshops and interviews.

They were implemented in two groups of stakeholders representing the key stakeholder categories:

  • internal stakeholders – developing the perspective of TAURON Group,
  • external stakeholders – developing the perspective of TAURON Group’s environment.

The quantitative research was used for the initial, statistical determination of the importance (weight) of the topics (issues) to be reported. The goal of the qualitative research, on the other hand, was to obtain the confirmation by stakeholder representatives from key groups of the importance (weight) of the topics (issues) identified as a result of the quantitative research.

In order to reach the largest possible number of people, both types of research were conducted on-line. The quantitative research was based on online surveys, while the qualitative research was based on individual interviews with experts conducted using electronic applications, as well as on-line workshops carried out with the use of Internet platforms. Their preparation and implementation was undertaken by an AGH’s independent research and development unit.

In case of the internal stakeholders, the quantitative and qualitative research covered the managerial staff and employees of TAURON Group. The perspective developed this way takes into account the opinions of the entire Group. Therefore, separate points of view of the individual subsidiaries are not specified, as the Group is treated as a whole. Within its framework, however, it is possible to identify individual lines of business (Generation, Heat, RES, Distribution, Customer Service and Supply) for which the indicators (metrics) that are most important from the point of view of their operations have been selected and reported.

539 responses from the internal stakeholders were collected based on the on-line questionnaire, including the feedback of the employees (including managers). As part of the qualitative research, workshops with the Group’s management were held on 10.01.23. The meeting was attended by managers, mainly the ones dealing with strategy.

With respect to the external stakeholders, the research process covered the following groups of key stakeholders: public administration, banks and capital providers, investors, shareholders and analysts, customers, media, industry organizations (including the ones related to corporate social responsibility and environmental organizations), regulators, local communities, as well as the local government. The qualitative research was conducted between 18.01.2023 and 1.02.2023. As a result, more than 30 888 stakeholder responses were obtained. The above was the basis for the stakeholder panel lasting several hours, conducted on February 3, 2023, with the representatives of all of the above mentioned key stakeholder groups, and additionally also the representatives of the universities (AGH) participating therein.

The level of materiality of the individual non-financial topics (issues) for TAURON Group and its environment

Based on the results of stakeholder indications, 21 material non-financial topics (issues) (with a weight of 4 (important) and higher (very important)), identified out of the 52 reported, in four areas covering the non-financial aspects: Market, Environment, Workplace, Society (Public), to be reported by TAURON Capital Group for 2022 were compiled. They are presented in table below.

Non-financial topics (issues) selected by stakeholders during the materiality analysis to be reported by TAURON Capital Group

The number in the group of topics (issues) considered Topics (issues) selected during the materiality analysis Area
1 Ensuring energy security – efficient provision of access to electricity and heat market
2 Investment projects aimed at increasing customer access to electricity supply (capital expenditures on new generation capacity, the refurbishment of the existing assets and the expansion of the RES-based generation capacity portfolio) market
3 Transparency of the offering and a responsible sales process (access to the information on the products and services, comprehensible sales language, clear bill / invoice, security of customer data) market
5 Ethics in marketing, adherence to high ethical standards in communications market
6 Adaptation of offerings to differentiated customer needs and solutions for vulnerable groups (need-based access for specific groups, special solutions for less affluent consumers, seniors, single parents, etc.). market
7 Customer service standards, implementation of new customer service channels and significant technological solutions, complaint handling system, consumer service market
8 Security of customer data market
11 The company’s policy towards prosumers market
12 Existence of prosumers market
15 Rise of fuel and energy prices market
16 Increase of the inflation rate in Poland market
18 Investments aimed at increasing the share of energy produced from renewable sources and energy storage technologies, as well as supporting sustainable development environment
19 Minimizing the negative impact of the company on the natural environment (through the investment projects undertaken, energy and water saving (efficiency) solutions, reduction of the emissions; waste management, etc.) environment
22 Investing in environmental protection projects, financing research projects, with respect to the possibilities of reducing the negative impact on the environment, investments to increase the share of energy from renewable sources environment
24 Efficient management of the consumption of the raw materials used in the electricity production process environment
25 Efficient management of energy consumption (metering, targets, reduction/optimization of consumption) environment
26 Emissions to the atmosphere (types and quantity of substances emitted – measurements, targets) environment
32 The use of innovative technologies, products and services that are environmentally friendly environment
33 Terms of employment and compensation (Transparent compensation and benefits system, working time control, flexible forms of employment) work place
36 Promotion of occupational health and safety (OHS) rules work place
52 Educational activities with respect to the functioning of the electricity market, energy efficiency and the safe use of electricity and its infrastructure. society

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